Billing & Insurance

Let us assist you.

Your procedure is over, your stay with us has ended, but now you may have additional paperwork to fill out. We can help. From forms and financial questions to working with Medicare or your insurance provider, Chestnut Hill Hospital is as passionate about assisting patients with what happens after a medical procedure or emergency as with the care that occurs during it. Use the information in this section to help the billing and payment process go smoothly.


We have answers to your questions.

What's the billing process?

We'll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and after 30 days the account is not taken care of, we'll look to you for final settlement of your bill.

You can pay your bill online here.

Otherwise, we accept:

  • Cash
  • Check
  • Money order
  • VISA
  • MasterCard
  • American Express
  • Discover


Chestnut Hill Hospital accepts most major insurance providers, including:

Commercial Plans

  • Aetna
  • Cigna
  • Coventry
  • Devon
  • First Health Network
  • HealthAmerica / Health Assurance
  • Independence Blue Cross
  • Keystone Health Plan East
  • Provider Partners Health Plan
  • United Healthcare
    • All Savers
    • Unitedhealthcare Catalyst

    We do not participate in the following United Healthcare plans:

    • Unitedhealthcare Navigate
    • Oxford (unless the member has access to choice plus)
    • Heritage (unless the member has access to choice plus)
    • Erikson Advantage
    • UHC Choice and Choice Plus
    • UHC Choice Advance and Choice Plus Advance
    • UHC Options PPO plans
    • UHC Tiered Benefit Plans
    • UHC MD-IPA Plan
  • UPMC Health Plans
    • Premium Network Plans PPO and EPO Plans
    • UPMC Business Advantage HMO
    • Enhanced Access HMO and POS Plans
    • UPMC Employees Out of Area PPO Plan
    • Panther Gold HMO (For Pitt Employees)
    • FEHB Plans
    • MyCare Advantage PPO Level 2 Providers

    We do not participate in the following UPMC plans:

    • Partner Network Plans (HMO and EPO Plans)
    • Standard Network Plans (HMO Plans)
    • UPMC Business Advantage HMO (Referral Required)
    • UPMC Employees Advantage EPO Plans
    • Panther Gold Advantage HMO (For Pitt Employees)
    • UPMC Inside Advantage Level 1 Providers
    • MyCare Advantage HMO Level 1 Providers
    • MyCare Advantage HMO Level 2 Providers
    • MyCare Advantage PPO Level 1 Providers

Medicaid HMO

  • Aetna Better Health
  • Keystone First
  • United Healthcare Community Plan for Families
  • UPMC for You HMO

Medicare Advantage

Plans Offering Drug Coverage

  • AARP MedicareComplete
    • HMO
    • Choice PPO
  • Aetna Medicare
    • Choice HMO
    • Silver HMO
    • Gold PPO
    • Premier HMO
    • Standard HMO
  • Cigna-HealthSpring
    • Preferred HMO
    • Preferred Plus HMO
    • Preventive Care HMO
  • Coventry Advantra
    • Gold PPO
    • Silver HMO
    • One PPO
  • Keystone 65
    • Basic Rx HMO
    • Focus Rx HMO
    • Preferred Rx HMO
    • Select Rx HMO
  • Personal Choice 65 Rx PPO
  • UPMC for Life
    • HMO
    • PPO

    We do not participate in the following UPMC plans:

    • UPMC for Life HMO Premier Rx
    • UPMC for Life Plans Berks County

Plans without Drug Coverage

  • Cigna-HealthSpring Advantage HMO
  • Health Partners Plans, Inc.
    • Health Partners Medicare Basic HMO
  • Keystone 65
    • Preferred Medical Only HMO
    • Select Medical Only HMO

Special Needs Plans

  • Cigna-HealthSpring
    • Achieve HMO (C)
    • Total Care HMO
    • Traditions HMO (I)
  • Gateway Health Medicare Assured
    • Diamond HMO
    • Ruby HMO
  • Health Partners Plans, Inc.
    • Health Partners Medicare Special HMO SNP
  • Keystone First VIP Choice HMO
  • United Healthcare
    • AARP Medicare Complete
    • UHC Dual complete
    • UHC Group Medicare Advantage Plans
    • UHC Assisted Living Plan (PPO)
    • UHC Nursing Home Plan
  • UPMC for Life Dual HMO


  • Capital Cares for Kids
  • Keystone HMO CHIP
  • United Healthcare Community Plan for Kids

Marketplace/ACA Plans

  • Independence Blue Cross
    • Personal Choice Bronze Reserve IBC (Tier 1)
    • Personal Choice PPO Bronze IBC (Tier 1)
    • Keystone HMO Silver Proactive IBC (Tier 1)
    • Keystone HMO Gold Proactive IBC (Tier 1)
    • Personal Choice Silver Reserve IBC (Tier 1)
    • Keystone HMO Gold IBC (Tier 1)
    • Personal Choice PPO Silver IBC (Tier 1)
    • Personal Choice PPO Gold IBC (Tier 1)
    • Keystone HMO Platinum IBC (Tier 1)
    • Personal Choice Platinum IBC (Tier 1)
  • UPMC Health Plans
    • Tower UPMC Advantage Bronze
    • Tower UPMC Advantage Silver
    • Tower UPMC Advantage Gold

Contact Patient Billing at 833-341-5485 if you have questions about accepted insurance providers.

Accepted Insurance

We accept all major health insurance and managed care programs, including:

  • Aetna/US Healthcare
  • Keystone Health Plan East
  • Blue Cross
  • Medicare
  • Medicaid


Have your patient number and date of the hospital visit in question handy, and contact: 833-341-5485.